Majority of Australians sceptical of AI in professional settings, survey reveals

  • 53 per cent of Australians have never used Artificial Intelligence (AI) for any purpose.
  • Only three per cent use AI daily, and seven per cent use it weekly for personal or professional reasons.
  • The use of AI in healthcare is the most accepted, while financial and legal sectors face the most resistance.

More than half of Australians have never engaged with generative Artificial Intelligence and a significant proportion are uncomfortable with its application across various industries.

The Dye & Durham *Australian Pulse Report, a survey of 1604 adults by Resolve Strategic, found 53 per cent of respondents had never used AI and a further 20 per cent have experimented with AI but not used it consistently.

Only three per cent of those surveyed were using it daily, while just seven per cent use it weekly, either for personal reasons or professional reasons, and often both.

The survey was initiated by Dye & Durham, a leading global legal-technology company, that provides practice management software to legal professionals.

Dye & Durham Australia’s managing director, Dennis Barnhart, noted that AI is not currently a priority for most Australians.

“Only a third of Australians have tried AI and most of them have only experimented with it once or twice. About half the population expressed discomfort with AI being used in professional settings, which reflects its novelty,’’ he said.

AI use in health applications appears to be the most acceptable with 22 per cent of respondents comfortable or somewhat comfortable with its use by doctors and healthcare professionals. However, 45 per cent said they were uncomfortable with the use of AI in healthcare.

The financial sector faces the most scepticism, with 49 per cent saying they were uncomfortable with AI use by financial planners, advisors and tax agents.

Only three per cent of respondents are very comfortable, while 16 per cent are somewhat comfortable with its application in this sector.

Half of respondents were uncomfortable with the use of AI by real estate agents. However,
27 per cent of respondents said they were comfortable with its use.

Almost half of respondents (49 per cent) were uncomfortable with the use of AI by mortgage brokers and advisors. Only 19 per cent reported being comfortable with the use of AI by mortgage brokers and advisors.

Respondents also had reservations about the use of AI by lawyers with 48 per cent saying they were uncomfortable with its use.

Only 23 per cent of respondents were comfortable with its use by lawyers.

* The survey of 1604 adults was conducted between September 5 and 9. Respondents were recruited by invitation off-line to avoid inherent biases in self-selecting consumer panels. It was weighted for geographic and demographic variations and has a maximum margin of error of +/-2.4 per cent.

For more information or to arrange an interview with Dye & Durham please contact:

Sid Maher
Head of Media, Cole Lawson Communications
M: 0401 704 384
E: sid.maher@colelawson.com.au

About Dye & Durham Australia

Dye & Durham is a global leader in cloud-based legal practice management software, with a strong foothold in the Australian market. We empower legal, financial, and government professionals with robust solutions for business transactions and regulatory compliance. Our platforms offer unparalleled access to reliable public records and government registry data, streamlining workflows for enhanced efficiency and certainty.

As a trusted partner for businesses navigating all stages of property and asset life cycles, we pride ourselves on a rich history of innovation and industry firsts. Our customer-centric technology and support services are endorsed by Australia’s leading professionals and extend to our operations in Canada, the UK, Ireland, and South Africa.

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