When Plus Ultra Lawyers needed a faster, and more reliable way to complete property searches, the firm turned to Dye & Durham’s Unity™ Search.
The result? Simpler search ordering, quicker contract preparation and responsive support that Principal Lawyer Marianne Deada describes as “nothing short of exceptional”. For Ms Deada, the difference was obvious from day one, recalling “When I started using it, I just said to myself, ‘Why haven’t I used this program before?’“.
Helping a growing law firm work smarter
Plus Ultra Lawyers is a Sydney-based firm specialising in commercial property, wills and estates, family law and property law. Since opening the practice three years ago, the firm has built a strong reputation while managing property searches across Australia, often within tight deadlines.
For the firm, timing is everything. Preparing a contract for sale often depends on receiving search results quickly, and any delays can slow the entire process. Before switching to Unity Search, that was exactly the challenge.
As Ms Deada put it, “Often I have to do searches within a fairly quick turnaround time, within about two to three business days. Some frustration I did have previously was the searches would come back a lot slower”.
One platform that saves time
After hearing about Dye & Durham through a referral, Ms Deada decided to give Unity Search a try. Although she was initially cautious, it didn’t take long to see the benefits. Instead of working across multiple systems, the firm can now order property searches through a single platform that connects with a wide range of information sources.
For Solicitor Jonathan Nassif, that’s made a significant difference. “With Unity Search we’re able to have one platform that can interface with other sources of information” said Mr Nassif. Rather than contacting multiple providers and sourcing certificates manually, the team can complete much of the work in one place. According to Mr Nassif, this has reduced the time spent gathering information by at least 80%.
The improved efficiency has also helped Plus Ultra Lawyers deliver faster results for clients. “Using Dye & Durham, I am able to do the searches fairly quickly and clients have been quite shocked at us being able to prepare contracts within two to three days. I can’t do that without Dye & Durham,” Ms Deada explains.
As the practice has expanded, Unity Search has helped the firm keep pace without adding unnecessary administrative work. Ms Deada says the efficiency gains have enabled the firm to grow while maintaining a high level of service. “My practice has grown so much more efficiently. I also was able to pick up a lot of property settlements, because the turnaround time with the searches was very efficient for us.”
Cost has also been an important consideration. Mr Nassif says Dye & Durham offers excellent value compared to other providers, helping the firm keep disbursement costs competitive for clients. “In terms of cost, Dye & Durham is significantly better than a lot of the competitors. As these are costs that we pass on to clients, we have a responsibility to ensure that we’re finding the best option for our clients, which we believe we have with working with Dye & Durham,” said Mr Nassif.
Support that goes beyond the platform
While the technology has streamlined the firm’s workflow, the support from the Dye & Durham team has been just as valuable.
Mr Nassif describes the experience as “nothing short of exceptional,” highlighting the team’s responsiveness, availability and willingness to help whenever needed.
Ms Deada agrees. Whether she’s ordering a search or tracking down certificates or titles, she knows support is only a phone call away. “I was never rushed, and I felt every issue I had was always addressed and fixed. I can’t see myself going to another provider.”
For Plus Ultra Lawyers, Unity Search has become an essential part of the firm’s property practice. By reducing manual processes, speeding up search turnaround times and providing responsive local support, the platform has helped the team work more efficiently while delivering a better experience for clients. For Ms Deada, the verdict is simple. “I’m very happy with their program.”‘
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